Choosing to outsource many of your management projects to a firm offering vendor management services is a big decision, and thus shouldn’t be made without a lot of thought and consideration put into it. You don’t want to blindly enter into this agreement; it’s perfectly reasonable for you to have a few expectations of the service provider. Among those should be:
- Transparency: While they don’t need to completely open their books to you, a vendor management services provider should be willing to share any and all information related to your service line. This should include any changes to their service model and industry forecast information.
- Involvement: Given the nature of your relationship, you should expect to at least be consulted on matters involving new strategies regarding client recruitment, staffing request management, and labor reporting.
- Perspective: This partnership should be viewed as a long-term agreement. Therefore, you shouldn’t feel the pressure to continuously modify your operations to fit their requests. Any aspects of their service model that don’t align with yours shouldn’t be forced upon you.
- Value: Too many service providers simply focus on offering the lowest price. Yet this is a service where you truly get what you pay for. You should expect that the services your provider offers covers everything to want, delivered at competitive price.
Don’t be afraid to asks questions of the providers that you’re considered. By making an informed decision regarding your vendor management services, you place yourself in a much better position to enjoy all the benefits such a service has to offer.