Running a restaurant, you already know the reality of the risks that you take in the industry — and one major risk is a foodborne illness. If your restaurant has had an outbreak, the best thing that you can do is to not panic. Here are the steps you should take in case of an outbreak of foodborne illness.
1. Call the Health Department
Instead of waiting for someone else to do it, make calling the health department your own job. This is one way to get professionals on the job ASAP, but also to take ownership and show that you’re responsible and willing to do right by your company.
2. Contact Your Insurance
3. Get to the Bottom Of It
Food poisoning doesn’t “just happen;” there is always an underlying cause for it. Methodically go through your kitchen, freezer, and workspace to figure out what happened and how to rectify the issue.
If your patrons suddenly start getting sick, this is not the sort of reputation you were asking for. Take responsibility for an outbreak at your restaurant and take the steps to make the situation better.