Volunteer driver programs are increasing in popularity and demand, especially among older populations who still want to or need to go out in public but can no longer drive themselves. However, there are many risks involved in having volunteer drivers. Extensive training is a wonderful way, in addition to a comprehensive insurance policy, to reduce risks and improve the chances of your program’s success.
In addition to basic driver’s training, your volunteers need to have the skills for effective and productive communication. Whether it is primarily used between team members or in volunteer and client interactions, communication skills are crucial for a positive experience.
Emergency and Accident Response
When volunteers transport the elderly, the risk or negative outcomes after an accident increase, along with the risk of sudden medical emergencies. To minimize these unfortunate possibilities, volunteers should be trained in how to respond if they are in a crash or a passenger has an urgent medical problem. Proper training on how to remain calm, contact the proper authorities or medical professionals and care for an injured passenger until a response team arrives are all ways to help keep your clients safe.
Don’t leave your volunteers without the proper tools to complete their tasks each day. Protecting your clients also protects your drivers and ensures the future success of your program.