Finding the right staff for a position is critical to any business, but especially a staffing firm. After all, your clients depend on you to provide good candidates to meet their organizational needs. While an interview provides the opportunity for you to delve into a candidates experience, it only tells a part of the story. References provide additional insight into how a potential employee performs, and a thorough check is essential to the hiring process.
Conducting a Thorough Reference Check
Gone are the days of checking references merely to confirm work history. Its up to you to investigate to get details on a potential hire:
Verification of identity
Solicit feedback from past colleagues
Learn information that the candidate withheld or omitted
Listen for reference check strengths and weaknesses. Not all weaknesses are created equal, as some can be turned into strengths with training and experience, while others are indicative of a larger issue that may spell trouble for your company or client.
Reading Between the Lines
Its important to remember that an applicant will accentuate their positives, especially on a resume or cover letter and interview. The reference check gives you an opportunity to hear and see what others are and arent saying about a candidate. Staffing agencies are held to some of the highest standards when it comes to hiring.
Staffing firms have been placing people jobs for decades. The industry has changed, as the business world has changed continually. With greater regulation and more litigation in recent decades, a staffing firm, like any other company, needs to protect its own interests. That’s where staffing insurancecomes into play. This is a unique industry, and at one point, there were no insurers catering to the industry. That has changed. Now there are full service providers offering a variety of policies:
Employment practices liability
Employment benefits liability
Direct hire/personnel consultants liability
Employment Practices Liability Policies
This covers a lot of ground and has become more important in recent years. It protects the staffing firm against claims of wrongful termination, discriminatory actions in the workplace, as well as sexual harrassment. It covers employees and applicants who make claims against the staffing firm as well as for employees or contractors put in client’s work place environment. This is an essential piece of staffing insurance.
Why the Staffing Industry is a Unique Insurance Challenge
One reason the staffing industry is unique is because of the differ levels of employees. There are permanent employees, contract employees who have a chance to get hired permanently, and then there are contract employees who clearly temporary. Because the staffing firm is placing three types of employees under the supervision of another firm, insuring each employee has its challenges. A respected insurance company is the best bet to ensure minimum effects from any tort claims.